A cotton wick is easy to light, stays lit, and consistently delivers an excellent throw that maximizes delivery of the scent within any room. 

Our candles are poured in an 8oz. aluminum tin with 1 cotton wick, resulting in an approximate burn time of 48 hours. 

The seasonal scents are created in limited quantities, and will be discontinued once sold out. The “core” collections, starting with the Routine collection, will re-stock until a new rendition is created. 

First, it’s sustainable and eco-friendly. Unlike paraffin wax, which is made from petroleum, coconut wax is made from all natural ingredients. Second, coconut and soy wax blends are known to burn cleaner and last longer than other waxes. This is due to the low melting point. Coconut soy wax is also known to produce less soot & smoke than other types of waxes.  

The case is mainly intended to hold your Daily Grind Planner + accessories. It’s unlikely that it’ll fit your laptop. However, it will fit most tablets, electronics and peripherals, such as a mouse, headphones and tablet keyboard attachments.

The case is made from a thick polyester composition which is intended to protect and withstand a bit of “rough stuff”. Also, the hardware is all aluminum as opposed the plastic which will help your case last longer and be more durable.

Use this text to answer questions in as much detail as possible for your customers.

As you may know, nothing is “permanent” at the Daily Grind. However, the cases are considered a part of our “core” collection, which means they will be restocked and remain in inventory until a new rendition is designed & created.

The prices on the website are automatically listed in USD, but by scrolling to the bottom of the home page, you have the option of selecting any currency.

We accept most major credit cards, as well as Paypal

Shopify is the engine that runs our online store. They are what the industry refers to as Certified Level 1 PCI DSS compliant. It means that the store is equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. We value your privacy and data’s security. We will continue to align with the best possible partners to ensure you are never at risk.

The charge will show up as being from “Donuts Dumbbells and Dreams LLC”. That is our parent company.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

We typically process your order within 24-72 business hours (with some exceptions). Sometimes our launches are on “pre-order”, in which case the shipping date will be noted on the shipping information for the product you're ordering.

Our warehouse is located in California, so when a carrier needs to cross the border, it typically results in a higher shipping charge.

Not currently. All orders are processed out of our Chicago warehouse. 

Email help@dailygrindplanner.com with the correct address, and if executed within a reasonable timeframe, a customer service representative will change it on your behalf.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Items returned for a refund must be returned in new condition with original packaging and contents within 30 days of receipt from delivery.

If the usability of your planner is deemed affected upon receipt, you may provide photos to help@dailygrindplanner.com. Your satisfaction is our top priority, and we will assess each situation individually.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Email help@dailygrindplanner.com. Your satisfaction is our top priority. We’ll make things right!

Yes! Send us an email at help@dailygrindplanner.com and we will assess your situation and act accordingly.

All discount codes, if available, are offered through our Daily Grind partners. Any public discount codes will be advertised on our Instagram, as well as our home page. You can also sign up to our newsletter where we intend on keeping you in the know on any promo codes that may be offered in the future.

At checkout, there will be a field for you to input a discount code. If the discount code is valid, you should see the discount appear before you checkout.

If you intend on buying a significant amount of planners, please feel free to contact: Help@dailygrindplanner.com. If you are looking to purchase the planners for resale purposes, we will put you in contact with a sales agent.

If you are a blogger or have a press inquiry, please email help@dailygrindplanner.com along with your subscriber statistics, social channels and any other information that might give us a better understanding of your community. We love working with bloggers!

You can email help@dailygrindplanner.com to inquire about open positions within our organization. We are constantly looking for resourceful, talented and hard working individuals to add to our team. 

You can message us directly on Instagram if you’re a content creator looking to partner with our brand. @thedailygrindplanner.

--OR-- You can apply directly by filling out our Daily Grind Creators Application. We are constantly looking for advocates whose passions & values align with ours, and that have a platform to share those passions with others.