Frequently Asked Questions

We're Here to Answer Your Questions!
Feel free to click the chat icon in the bottom corner and chat with a member of the Daily Grind Team.

Returns & Refunds

What is your refund policy?

How does 'Route' process refunds or reorders?

What should I do if I’m unsatisfied with my products?

Shipping

What is 'Route Package Protection?'

How does 'Route' work?

What if my order never arrives, is damaged, or is stolen?

When should I file a claim?

Is 'Route' a licensed insurance company?

How long before my order gets shipped?

Why does it cost more to ship outside of the United States?

Can I pick up my order? 

How do I change my shipping address after an order’s been processed? 

What are the Terms and Conditions of 'Route?'

Payment

Are prices in my currency?

What forms of payment do you accept?

Is my payment information secure?

How will the charge show up on my credit card?

Promos & Vouchers

Are there any active discount codes?

How do I redeem a discount code?

Do you offer bulk discounts?

Social & Public Relations

How do I review your product on my blog or who do I contact for a press inquiry?

Joining the Team

Are you currently hiring?

Do you partner with content creators?

Product Specific FAQs

Planner Specifics

Why did the Daily Grind Planner choose the discbound system?

How many months of planning are included in a planner?

Why are your seasonal planners frequently out of stock?

How can you guarantee no bleedthrough with your planners?

What should I use the blank pages for?

What is the Daily Grind community group I keep hearing about?

Who is the planner best suited for?

Why aren’t the planners dated?

Why are they 4-month planners?

Why do metal discs on a discbound planner matter? 

Luxe Collection

Why is the price different from your regular cover & discs?

Will the luxe collection sell out or remain for sale on your website?

Tab Dividers

Why are the prices of the luxe dividers different from the regular ones?

Why plastic dividers?

Will my dividers fit in other discbound planners?

Planner Stickers

What different types of planner stickers does the Daily Grind offer?

What are the Daily Sticker Kits used for?

What kind of paper is used for the stickers?

Where can I get extra inspiration and/or help on how to use these stickers in with my Daily Grind Planner?

Do stickers really help make planning more fun & effective?

Know Your Worth Workbook & Insert

Who is the Know Your Worth workbook and insert for?

Is the Know Your Worth workbook the same as the Dream Life Blueprint, or are they similar?

Can I buy the Know Your Worth insert without the workbook, and will it be useful?

Why is the Know Your Worth workbook considered a “coffee table book?"

Can I reuse the Know Your Worth workbook or inserts?

Is the Know Your Worth Insert compatible with my Daily Grind Planner?

What do I need to get the most out of the Know Your Worth workbook?

Can I buy the Know Your Worth Bundle as a gift?

My Dream Life Blueprint Workbook

How is the Dream Life Blueprint different from the Daily Grind Planner?

What makes the Dream Life Blueprint different from other workbooks?

Why is the Dream Life Workbook laid out like an artist's pad?

How will the Dream Life Blueprint help me?

Daily Grind Pens

What makes the Daily Grind pens different?

Why do the Daily Grind pens include so many colors?